Shipping policy
1. Secure payment
Ordering online with us is safe and secure. We use a method of interaction with our visitors that does not compromise card information.
Credit or debit card. Immediate processing. Your order enters preparation on the next working day.
Bank transfer. Select "contact customer" at checkout. We will email a proforma invoice with our bank details. Please allow an additional 7–10 working days for despatch once funds have cleared.
Cheques are not accepted.
2. Delivery times and shipping costs
Preparation time: 1 to 2 working days from receipt of payment. Transit time: 5 to 8 working days for all zones. Shipping costs are calculated by total order weight and are shown in full at checkout before payment.
| Weight | Mainland Spain & Portugal | Islands | Rest of Europe |
|---|---|---|---|
| Up to 1 kg | €4.99 | €24.99 | €12.99 |
| 1 – 10 kg | €6.99 | €49.99 | €19.99 |
| 10 – 25 kg | €14.99 | €114.99 | €24.99 |
| 25 – 50 kg | €24.99 | €214.99 | €39.99 |
| Over 50 kg | Quotation required — please contact us | ||
Islands means the Balearic Islands, the Canary Islands, Ceuta, Melilla, Madeira and the Azores.
Rest of Europe means EU member states and the rest of Europe served by our carrier.
Rest of the world: we ship on request. Shipping cost and delivery time are confirmed in writing before the order is processed.
Delivery times are estimates. They represent the standard level of service provided by our carrier and we always endeavour to meet them. Weather, transport and destination conditions may affect delivery. If your order is time-critical, please contact our sales team before ordering.
3. Delivery
Deliveries are made to the address specified by the Buyer, on the requested date or the nearest possible date, unless otherwise agreed in writing. The Buyer is responsible for all applicable local duties, taxes and customs charges outside the European Union.
4. Prices and VAT
All prices are exclusive of VAT. VAT at the applicable rate and shipping are added at checkout and shown before payment. If a price changes unexpectedly, you will be informed and given the opportunity to reconsider your order before proceeding.
5. Failed delivery and storage
If we are unable to deliver the goods for reasons outside our control, we reserve the right to store the goods until delivery can be arranged. Any storage costs incurred will be the responsibility of the Buyer.
6. Damage, shortages and faulty items
Every item is inspected before despatch.
- Faulty on arrival: notify us within 48 hours of receipt and we will arrange an exchange.
- Damage, shortages or duplicated items: report within 7 days of signing the delivery receipt.
- Returns and refunds: these are governed solely by our Refund Policy (14 days). Items must be returned in their original packaging.
7. Complaints
Any complaint received by phone, email or letter is handled promptly, confidentially and effectively. We acknowledge and respond to all complaints within 5 working days.